As someone who receives aged care and services, I have the right to:

 

1. safe and high-quality care and services 

2. be treated with dignity and respect 

3. have my identity, culture and diversity valued and supported 

4. live without abuse and neglect 

5. be informed about my care and services in a way I understand 

6. access all information about myself, including information about my rights, care and services 

7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk 

8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions

9. my independence

10. be listened to and understood 

11. have a person of my choice, including an aged care advocate, support me or speak on my behalf 

12. complain free from reprisal, and to have my complaints dealt with fairly and promptly 

13. personal privacy and to have my personal information protected 

14. exercise my rights without it adversely affecting the way I am treated. 

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  If you have concerns about the aged care you are receiving,  you can:

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• talk to us as your aged care provider, in the first instance

• speak with an aged care advocate on 1800 700 600 or

• visit opan.com.au, for support to raise your concerns, or

• contact the Aged Care Quality and Safety Commission on 1800 951 822 or visit its website, agedcarequality.gov.au.

 

     The Commission can help you resolve a complaint about your  aged care provider.

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