Rights & Responsibilities


Your Rights are:


  • To be treated and accepted as an individual, and to have your individual preferences respected
  • To be treated with dignity, with your privacy respected
  • To receive support that is respectful of you, your family and home
  • To receive support without being obliged to feel grateful to those providing your support
  • To have full and effective use of all your human, legal and consumer rights, including the right to freedom of speech regarding your support
  • To be treated without exploitation, abuse, discrimination, harassment or neglect


  • To be involved in identifying the support most appropriate for your needs
  • To choose the support that best meets your assessed needs, from the support services able to be provided and within the limits of the resources available
  • To participate in making decisions that affect you
  • To have your representative participate in decisions relating to your support if you do not have capacity

Personal information

  • To privacy and confidentiality of your personal information
  • To access your personal information


  • To receive reliable, coordinated, safe, quality support which is appropriate to your assessed needs
  • To be given before, or within 14 days after you commence receiving support, a written plan of the support that you expect to receive
  • To receive support as described in the plan that takes account of your lifestyle; other support arrangements; and cultural, linguistic and religious preferences
  • To ongoing review of the support you receive (both periodic and in response to changes in your personal circumstances), and modification of the support as required


  • To be helped to understand any information you are given
  • To be given a copy of the Charter of Rights and Responsibilities for Community Care
  • To be offered a written agreement that includes all agreed matters
  • To choose a person to speak on your behalf for any purpose


  • To have your fees determined in a way that is transparent, accessible and fair
  • To receive invoices that are clear and in a format that is understandable
  • To have your fees reviewed periodically and on request when there are changes to your financial circumstances
  • Not to be denied support because of your inability to pay a fee for reasons beyond your control

Your Responsibilities:

You also have some responsibilities when you choose to receive care from us. These responsibilities include:


  • To respect the human, legal and industrial rights of Coast Community Connections staff including the right to work in a safe environment
  • To treat Coast Community Connections staff without exploitation, abuse, discrimination or harassment


  • To abide by the terms of the written agreement
  • To acknowledge that your needs may change and to negotiate modifications of support when your needs do change
  • To accept responsibility for your own actions and choices even though some actions and choices may involve an element of risk


  • To give enough information to assist Coast Community Connections to help develop, deliver and review your Care and Support Plan
  • To tell Coast Community Connections about any problems with your support


  • To allow safe and reasonable access for Coast Community Connections at the times specified in your Support Plan or otherwise by agreement
  • To provide reasonable notice (24 hours minimum) if you do not require support


  • To pay any fee as specified in the Service Agreement or negotiate an alternative arrangement with Coast Community Connections if any changes occur in your financial circumstances
  • To provide enough information for Coast Community Connections to determine an appropriate level of fee

For our Ageing and Disability Services clients a Charter of Rights and Responsibilities document will be provided with your support plan.