FAQs - Ageing & Disability Services

What accreditation does Coast Community Connections have?

Coast Community Connections is has been recognised in a third party verification in meeting the NSW National Disability Standards (September 2014) and the Australian Home Care Standards (April 2015) through Institute for Healthy Communities Australia and has achieved recognition from the Australian Aged Care Quality Agency as meeting all the Australian Home Care Standards (August 2015).

Is Coast Community Connections an approved ComPack provider?

Yes our organisation is an approved ComPack provider in the Gosford Local Government Area and offers a service for people requiring community care services on discharge from a public hospital.

Does Coast Community Connection have Aged Care packaged Support?

Yes, Coast Community Connections is an approved Home Care package provider. We currently are approved for all levels of Home Care packages. Clients must be assessed by the Aged Care Assessment Team (ACAT) for eligibility for a Home Care package.

What is the Regional Assessment Service and is Coast Community Connections approved to undertake Home Support Assessments?

A Home Support Assessment may be organised if you have aged care needs that, when addressed, enable you to remain living at home and in the community safely. If you think you need a Home Support Assessment, you can contact the My Aged Care contact centre on 1800 200 422.

The contact centre will undertake a telephone screening assessment and then if appropriate will refer you to a Regional Assessment Service who will conduct a Home Support Assessment.

Coast Community Connections is subcontracted to Community Options Australia to undertake Home Support Assessments.

What does Coast Community Connections do with my information? How is it kept private and confidential?

Coast Community Connections policy on privacy and confidentiality can be found here. When your support plan is developed you will be advised on the reporting requirements we need to adhere to. We keep records on a Client Information management system and report to organisations based on our contracts. We ensure that all your privacy is respected in all situations and keep information confidential in line with policy and contractual requirements. If you have any concerns or queries about your information please talk to our staff about your requirements.

I am a carer, what support can Coast Community Connections give me?

Coast Community Connections supports the new Carer Gateway launched in December 2015. The Carer Gateway provides information about the services and support available for people who care for someone with a disability, chronic illness, dementia, mental illness or who are frail aged. This new service will be available via www.carergateway.gov.au or by phone 1800 422 737 Monday to Friday, from 8.00am to 6.00pm local time in all states and territories.
Coast Community Connections also provides in-home respite and a range of other carer supports based on your caring and individual circumstances. Please contact us to discuss how we maybe able to assist you on (02) 4343 1888.

How much do I have to pay?

You will be asked to pay a fee or contribution which varies based on the subsidy your may be eligible to receive or the service provided. Your fee or contribution will be clearly stated on initiation of service and on review. If you have any questions about your fee or contribution please speak to one of our staff about your circumstances on (02) 4343 1888.

How do I pay my fee?

There are several ways you can pay your invoice:

Direct Debit:
This is our preferred method of payment for regular payments such as Home Care Package contributions. Please contact our office on (02) 4343 1888 to request a direct debit form.

In person:
You can always pop into our Head Office at the Yaringaa Building, 93 McMasters Road, Woy Woy NSW 2256 with your invoice pay between the hours of 8.30am and 4.30pm. Cheque and cash are accepted.

Coast Community Connections has partnered with Westpac to offer PayWay as an online payment service. Click here to pay for your invoice online.

What is your refund policy?

If a situation arises where a refund is required, after agreeing to a written request, we will return funds to the credit card used to make payment.
If you have any questions please contact Coast Community Connections Business Support Services on (02) 4342 5674

How can support coordination or case management help me?

Finding all the support services you need can be confusing. Case management services can provide you with information about services, refer you to the services you need, advocate for you so that you can get what you need, and then support you as you move from one service to another. Case management can also be a help if you have family that live a distance away and we may be able to provide some short term linking to services and supports. Support Coodination service provides a rostering and coordination of already identified supports and services to enable you tolive independently in the community. Case management and support coordination can be short term, episodic, long term or together with another provider.

What about smoking?

All of our staff and volunteers are asked not to smoke in your homes or a vehicle when transporting you.
We also ask that you do not smoke when a staff member is in your home or you are in a staff member’s vehicle.

What about pets?

Pets can be unpredictable or workers may have allergies to them. We ask you to make sure that your pet, other than an assistance dog, is restrained when a staff member is in your home.  Our staff are instructed not to enter a home if a pet is not restrained.